RAC ACS Retail Manager 1

ACS - Retail Manager

The RAC program Retail Manager (for Indigenous Candidates)* is intended for First Nations, Inuits and Métis with real-life experience in sales of products and services in a commercial setting .

The 10 competencies of the program especially refer to knowledge and skills necessary for building, supervising and training a sales team, as well as managing all aspects of a retail business (sales, team supervision, retail space management, etc.).

*Program available online and offered in English.

Competencies evaluated

  • The ten competencies of the program refer to knowledge and skills related to sales, customer service, team management, as well as marketing.

    • Communicate and interact in a commercial management context
    • Build a sales team
    • Supervise a sales team
    • Train sales staff
    • Sell products and services in a commercial establishment
    • Ensure the visual presentation and supply of retail space
    • Implement and supervise customer service using a client-centred approach
    • Analyze accounting information and use software for commercial management
    • Apply a management process in a marketing context
    • Integrate the labour market through an internship

ACS - Retail Manager

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