ACS - Retail Manager

The RAC program Retail Manager (for Indigenous Candidates)* is intended for First Nations, Inuits and Métis with real-life experience in sales of products and services in a commercial setting .

The 10 competencies of the program especially refer to knowledge and skills necessary for building, supervising and training a sales team, as well as managing all aspects of a retail business (sales, team supervision, retail space management, etc.).

*Program available online and offered in English.

Competencies evaluated

The ten competencies of the program refer to knowledge and skills related to sales, customer service, team management, as well as marketing.
- Communicate and interact in a commercial management context
- Build a sales team
- Supervise a sales team
- Train sales staff
- Sell products and services in a commercial establishment
- Ensure the visual presentation and supply of retail space
- Implement and supervise customer service using a client-centred approach
- Analyze accounting information and use software for commercial management
- Apply a management process in a marketing context
- Integrate the labour market through an internship

ACS - Retail Manager

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